Contact Us

Got a question about something you read on hoopsconsultant.com, spotted an outdated detail on one of our sweepstakes casino listings, or just want to say hello? This page explains how to reach us and what kind of enquiries we're best placed to help with.

How to reach Sweepstakes Casinos

The quickest way to contact us is by email at [email protected]. We read every message personally and try to reply within a couple of business days, though it can take a little longer during busy periods.

When you write in, it helps to include:

• The name of the sweepstakes casino or social casino your question relates to
• Whether your question is about a bonus offer, coin redemption, eligibility, or something else
• Any screenshots or details that help us understand the issue

What we can and can't help with

Sweepstakes Casinos is an independent comparison and review site. We research and rank platforms like Spinblitz, Casino.Click and the other sweepstakes casinos featured on our site, but we don't operate any of them, hold customer funds, or process redemptions. That means there are limits to what we can resolve directly.

We're a good contact point for:

• Corrections to information on our listings — for example, if a welcome offer, eligible state list, or redemption threshold has changed
• Feedback on your experience with a platform we've reviewed, positive or negative
• General questions about how the sweepstakes casino model works, including how Gold Coins and Sweepstakes Coins differ
• Suggestions for platforms or topics you'd like us to cover

For anything account-specific — a stuck redemption, a verification hold, a bonus that hasn't credited, or a login problem — you'll need to contact the platform's own customer support team directly, since only they can access your account and resolve those issues.

Questions about eligibility and legal status in your state

We get a steady stream of questions along the lines of "is this available where I live?" or "can I actually redeem prizes in my state?" We're happy to point you toward general information, but we can't give a definitive legal opinion for your individual situation. Sweepstakes casino availability varies by state, laws change, and individual operators decide for themselves which states they'll serve. If you're unsure whether a platform operates where you live, the safest step is to check that operator's terms and conditions directly, and to confirm your local rules before creating an account or attempting a redemption. Our Responsible Gambling page also has background on playing safely and where to find further guidance.

Feedback on our reviews and rankings

Our editorial ratings for platforms such as Free Spins, SplashCoins, Crown Coins and the others featured on the site are based on research into published offer terms, game libraries, and site features — not on payments from the operators themselves. If you think we've got a detail wrong, or your own experience differs from what we've written, tell us. We update listings as offers, eligible states, and terms change, and reader reports are one of the ways we catch things that need revisiting.

Before you write in, a few things worth checking first

A lot of common questions can be answered without waiting for a reply from us:

• "No purchase necessary" and free entry: legitimate sweepstakes casinos generally let you participate without buying coins, usually through a free daily allowance or a mail-in alternative entry method described in the operator's own terms.
• Redemption thresholds and verification: most platforms require identity verification — typically a government-issued ID and sometimes proof of address — before releasing a prize redemption, and this is standard practice rather than something specific to one site.
• Taxes on redeemed prizes: redemptions may be taxable income depending on federal and state rules, so it's worth keeping your own records and checking official guidance rather than relying on informal advice.

You can find more on how the model works generally, plus other useful background, on our About Us page, and our Terms and Conditions set out how we operate this site.

Get in touch

Whether it's a correction, a question, or feedback on a platform you've tried, we'd rather hear from you than have outdated or incomplete information sitting on the site. Drop us a line at [email protected] and we'll get back to you as soon as we can.